Question 1

What are the different markets in which
        Zendesk and
        contactSPACE compete against each other?

Accepted Answer

Zendesk and
        contactSPACE compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Customer Experience, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and contactSPACE compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        8.48%
        market share in comparison to
        contactSPACE’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        contactSPACE holds the
        116th spot.

Question 3

How many customers are acquired by
        Zendesk and
        contactSPACE in the
        Contact Center segment?

Accepted Answer

Zendesk has
        180,414 customers and
        contactSPACE has
        10 customers in the
        Contact Center
        segment. Zendesk has
        180404 more customers than
        contactSPACE in this category.

Question 4

What are the countries in which
        Zendesk and
        contactSPACE has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
contactSPACE has more customers in Australia, United States and People's Republic of China.

Zendesk Vs contactSPACE : In-Depth Comparison

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Comparing the customer bases of Zendesk and contactSPACE

Comparing the market share of Zendesk and contactSPACE

Compare Zendesk vs contactSPACE customers by geography

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