Question 1

What are the different markets in which
        Freshworks and
        contactSPACE compete against each other?

Accepted Answer

Freshworks and
        contactSPACE compete against each other in
        the Contact Center, Customer Experience, Customer Support Services, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Freshworks
        and contactSPACE compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        1.94%
        market share in comparison to
        contactSPACE’s
        0.00%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        contactSPACE holds the
        116th spot.

Question 3

How many customers are acquired by
        Freshworks and
        contactSPACE in the
        Contact Center segment?

Accepted Answer

Freshworks has
        41,343 customers and
        contactSPACE has
        10 customers in the
        Contact Center
        segment. Freshworks has
        41333 more customers than
        contactSPACE in this category.

Question 4

What are the countries in which
        Freshworks and
        contactSPACE has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
contactSPACE has more customers in Australia, United States and People's Republic of China.

Freshworks Vs contactSPACE : In-Depth Comparison

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Comparing the customer bases of Freshworks and contactSPACE

Comparing the market share of Freshworks and contactSPACE

Compare Freshworks vs contactSPACE customers by geography

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