Question 1

What are the different markets in which
        Zendesk and
        Cisco CX compete against each other?

Accepted Answer

Zendesk and
        Cisco CX compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Cisco CX compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        Cisco CX’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Cisco CX holds the
        135th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Cisco CX in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        180,414 customers and
        Cisco CX has
        105 customers in the
        Customer Experience
        segment. Zendesk has
        180309 more customers than
        Cisco CX in this category.

Question 4

What are the countries in which
        Zendesk and
        Cisco CX has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Cisco CX has more customers in United States, India and United Kingdom.

Zendesk Vs Cisco CX : In-Depth Comparison

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Comparing the customer bases of Zendesk and Cisco CX

Comparing the market share of Zendesk and Cisco CX

Compare Zendesk vs Cisco CX customers by geography

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