Question 1

What are the different markets in which
        Modern and
        Cisco SocialMiner compete against each other?

Accepted Answer

Modern and
        Cisco SocialMiner compete against each other in
        the Social Customer Support, Social Media Management.

Question 2

How does the market share of
        Modern
        and Cisco SocialMiner compare in the
        Social Customer Support market?

Accepted Answer

In the Social Customer Support market,
        Modern has a
        0.17%
        market share in comparison to
        Cisco SocialMiner’s
        0.14%.
        Since it has a better market share coverage,
        Modern holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Social Customer Support category, while
        Cisco SocialMiner holds the
        12th spot.

Question 3

How many customers are acquired by
        Modern and
        Cisco SocialMiner in the
        Social Customer Support segment?

Accepted Answer

Modern has
        50 customers and
        Cisco SocialMiner has
        41 customers in the
        Social Customer Support
        segment. Modern has
        9 more customers than
        Cisco SocialMiner in this category.

Question 4

What are the countries in which
        Modern and
        Cisco SocialMiner has more customers?

Accepted Answer

Modern has more customers in Malaysia, United States and People's Republic of China.
Cisco SocialMiner has more customers in United States, United Kingdom and Indonesia.

Modern Vs Cisco SocialMiner : In-Depth Comparison

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Comparing the customer bases of Modern and Cisco SocialMiner

Comparing the market share of Modern and Cisco SocialMiner

Compare Modern vs Cisco SocialMiner customers by geography

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