Question 1

What are the different markets in which
        LiveAgent and
        CiviCRM compete against each other?

Accepted Answer

LiveAgent and
        CiviCRM compete against each other in
        the Sales Management, Business Intelligence (BI), Contact Center, Customer Experience, Helpdesk Tools.

Question 2

How does the market share of
        LiveAgent
        and CiviCRM compare in the
        Sales Management market?

Accepted Answer

In the Sales Management market,
        LiveAgent has a
        0.68%
        market share in comparison to
        CiviCRM’s
        0.25%.
        Since it has a better market share coverage,
        LiveAgent holds the
        21st
        spot in 6sense's Market Share Ranking Index for
        the Sales Management category, while
        CiviCRM holds the
        35th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        CiviCRM in the
        Sales Management segment?

Accepted Answer

LiveAgent has
        6,018 customers and
        CiviCRM has
        2,207 customers in the
        Sales Management
        segment. LiveAgent has
        3811 more customers than
        CiviCRM in this category.

Question 4

What are the countries in which
        LiveAgent and
        CiviCRM has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
CiviCRM has more customers in United States, United Kingdom and Canada.

LiveAgent Vs CiviCRM : In-Depth Comparison

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Comparing the customer bases of LiveAgent and CiviCRM

Comparing the market share of LiveAgent and CiviCRM

Compare LiveAgent vs CiviCRM customers by geography

Customer Movements for this month

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