Question 1

What are the different markets in which
        Freshworks and
        Consensus compete against each other?

Accepted Answer

Freshworks and
        Consensus compete against each other in
        the Project Collaboration, Contact Center, Customer Experience, Customer Support Services, Knowledge Management.

Question 2

How does the market share of
        Freshworks
        and Consensus compare in the
        Project Collaboration market?

Accepted Answer

In the Project Collaboration market,
        Freshworks has a
        1.14%
        market share in comparison to
        Consensus’s
        0.01%.
        Since it has a better market share coverage,
        Freshworks holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Project Collaboration category, while
        Consensus holds the
        95th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Consensus in the
        Project Collaboration segment?

Accepted Answer

Freshworks has
        41,343 customers and
        Consensus has
        321 customers in the
        Project Collaboration
        segment. Freshworks has
        41022 more customers than
        Consensus in this category.

Question 4

What are the countries in which
        Freshworks and
        Consensus has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Consensus has more customers in United States, United Kingdom and Germany.

Freshworks Vs Consensus : In-Depth Comparison

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Comparing the customer bases of Freshworks and Consensus

Comparing the market share of Freshworks and Consensus

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