Question 1

What are the different markets in which
        Salesforce Live Agent and
        Katana compete against each other?

Accepted Answer

Salesforce Live Agent and
        Katana compete against each other in
        the Live Chat, Video Chat Support.

Question 2

How does the market share of
        Salesforce Live Agent
        and Katana compare in the
        Live Chat market?

Accepted Answer

In the Live Chat market,
        Salesforce Live Agent has a
        0.66%
        market share in comparison to
        Katana’s
        0.11%.
        Since it has a better market share coverage,
        Salesforce Live Agent holds the
        21st
        spot in 6sense's Market Share Ranking Index for
        the Live Chat category, while
        Katana holds the
        52nd spot.

Question 3

How many customers are acquired by
        Salesforce Live Agent and
        Katana in the
        Live Chat segment?

Accepted Answer

Salesforce Live Agent has
        5,169 customers and
        Katana has
        889 customers in the
        Live Chat
        segment. Salesforce Live Agent has
        4280 more customers than
        Katana in this category.

Question 4

What are the countries in which
        Salesforce Live Agent and
        Katana has more customers?

Accepted Answer

Salesforce Live Agent has more customers in United States, Canada and United Kingdom.
Katana has more customers in United States, United Kingdom and Canada.

Salesforce Live Agent Vs Katana : In-Depth Comparison

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Comparing the customer bases of Salesforce Live Agent and Katana

Comparing the market share of Salesforce Live Agent and Katana

Compare Salesforce Live Agent vs Katana customers by geography

Customer Movements for this month

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