Question 1

What are the different markets in which
        Zendesk and
        Zoho Wiki compete against each other?

Accepted Answer

Zendesk and
        Zoho Wiki compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Zoho Wiki compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        8.04%
        market share in comparison to
        Zoho Wiki’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Zoho Wiki holds the
        50th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Zoho Wiki in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        180,414 customers and
        Zoho Wiki has
        182 customers in the
        Knowledge Management
        segment. Zendesk has
        180232 more customers than
        Zoho Wiki in this category.

Question 4

What are the countries in which
        Zendesk and
        Zoho Wiki has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Zoho Wiki has more customers in United States, United Kingdom and India.

Zendesk Vs Zoho Wiki : In-Depth Comparison

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Comparing the customer bases of Zendesk and Zoho Wiki

Comparing the market share of Zendesk and Zoho Wiki

Compare Zendesk vs Zoho Wiki customers by geography

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