Question 1

What are the different markets in which
        Zendesk and
        e-ServiceSuite compete against each other?

Accepted Answer

Zendesk and
        e-ServiceSuite compete against each other in
        the Knowledge Management, Communication, Contact Center, Customer Experience, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and e-ServiceSuite compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        8.04%
        market share in comparison to
        e-ServiceSuite’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        e-ServiceSuite holds the
        125th spot.

Question 3

How many customers are acquired by
        Zendesk and
        e-ServiceSuite in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        180,414 customers and
        e-ServiceSuite has
        2 customers in the
        Knowledge Management
        segment. Zendesk has
        180412 more customers than
        e-ServiceSuite in this category.

Question 4

What are the countries in which
        Zendesk and
        e-ServiceSuite has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
e-ServiceSuite has more customers in United States and United Kingdom.

Zendesk Vs e-ServiceSuite : In-Depth Comparison

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Comparing the customer bases of Zendesk and e-ServiceSuite

Comparing the market share of Zendesk and e-ServiceSuite

Compare Zendesk vs e-ServiceSuite customers by geography

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