Question 1

What are the different markets in which
        Zendesk and
        Vivantio Pro compete against each other?

Accepted Answer

Zendesk and
        Vivantio Pro compete against each other in
        the Knowledge Management, Contact Center, Customer Experience, IT Asset Management, IT Service.

Question 2

How does the market share of
        Zendesk
        and Vivantio Pro compare in the
        Knowledge Management market?

Accepted Answer

In the Knowledge Management market,
        Zendesk has a
        8.04%
        market share in comparison to
        Vivantio Pro’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Knowledge Management category, while
        Vivantio Pro holds the
        51st spot.

Question 3

How many customers are acquired by
        Zendesk and
        Vivantio Pro in the
        Knowledge Management segment?

Accepted Answer

Zendesk has
        180,414 customers and
        Vivantio Pro has
        180 customers in the
        Knowledge Management
        segment. Zendesk has
        180234 more customers than
        Vivantio Pro in this category.

Question 4

What are the countries in which
        Zendesk and
        Vivantio Pro has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Vivantio Pro has more customers in United States, United Kingdom and Canada.

Zendesk Vs Vivantio Pro : In-Depth Comparison

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Comparing the customer bases of Zendesk and Vivantio Pro

Comparing the market share of Zendesk and Vivantio Pro

Compare Zendesk vs Vivantio Pro customers by geography

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