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Salesforce Service Cloud

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Salesforce Service Cloud is a comprehensive service management platform that enables organisations to work with customers and channel partners to prov...Read more

Customer Support Services
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Market Share of Salesforce Service Cloud

Current Customer(s)

15895

Market Share (Est.)

56.97%

Ranking

#1

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Support Services category are ServiceNow Customer Service Management with 11.23%, Forethought with 9.46%, SAP Service Cloud with 6.33% market share.

TechnologyDomainsMarket Share (Est.)Versus page
ServiceNow Customer Service Management313311.23%Salesforce Service Cloud vs ServiceNow Customer Service Management
Forethought26419.46%Salesforce Service Cloud vs Forethought
SAP Service Cloud17656.33%Salesforce Service Cloud vs SAP Service Cloud
Microsoft Dynamics 365 Field Service13434.81%Salesforce Service Cloud vs Microsoft Dynamics 365 Field Service
Botmaker8853.17%Salesforce Service Cloud vs Botmaker
Clarity SDM7662.75%Salesforce Service Cloud vs Clarity SDM
Cresta7342.63%Salesforce Service Cloud vs Cresta
Micro Focus ZENworks Service Desk2320.83%Salesforce Service Cloud vs Micro Focus ZENworks Service Desk
nService2150.77%Salesforce Service Cloud vs nService
Cisco Smart Net Total Care460.16%Salesforce Service Cloud vs Cisco Smart Net Total Care
Blitzz450.16%Salesforce Service Cloud vs Blitzz
Qelp340.12%Salesforce Service Cloud vs Qelp
Clarabridge Engage300.11%Salesforce Service Cloud vs Clarabridge Engage
Cognitive Virtual Assistant280.10%Salesforce Service Cloud vs Cognitive Virtual Assistant
RenewityRMA230.08%Salesforce Service Cloud vs RenewityRMA
ultimate.ai190.07%Salesforce Service Cloud vs ultimate.ai
AGI Self Service180.06%Salesforce Service Cloud vs AGI Self Service
luminjo90.03%Salesforce Service Cloud vs luminjo
WebSupport PRO70.03%Salesforce Service Cloud vs WebSupport PRO
AnswerChat50.02%Salesforce Service Cloud vs AnswerChat
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Customer Support Services category are ServiceNow Customer Service Management with 11.23%, Forethought with 9.46%, SAP Service Cloud with 6.33% market share.

Salesforce Service Cloud vs ServiceNow Customer Service Management

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Salesforce Service Cloud vs Forethought

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Salesforce Service Cloud vs SAP Service Cloud

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Salesforce Service Cloud vs Microsoft Dynamics 365 Field Service

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Salesforce Service Cloud vs Botmaker

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Salesforce Service Cloud vs Clarity SDM

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Salesforce Service Cloud vs Cresta

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Salesforce Service Cloud vs Micro Focus ZENworks Service Desk

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Customers of Salesforce Service Cloud

Around the world in 2026, over 15770 companies have started using Salesforce Service Cloud as Customer Support Services tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Eisai10,000+NutleyNew JerseyUnited States
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JYSK10,000+KjellerupCentral JutlandDenmark
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Dunelm10,000+LeicesterEnglandUnited Kingdom
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Myklevold Motor AS10,000+OsloOsloNorway
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Anheuser - Busch10,000+St. LouisMissouriUnited States
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Loomis10,000+StockholmStockholmSweden
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Autoliv10,000+StockholmStockholmSweden
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Tailored Brands10,000+HoustonTexasUnited States
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De Beers Group10,000+LondonEnglandUnited Kingdom
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Y-Axis Overseas Careers10,000+HyderabadTelanganaIndia
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Customer Support Services are Salesforce (477), Crm (357), Digital Transformation (316).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the customer-support-services category fall in the company size of 100 - 249 employees (2811 companies), 1,000 - 4,999 employees (2730 companies), 10,000+ employees (2179 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for customer-support-services are the United States with 8258(62.07%), United Kingdom with 1025(7.70%), India with 814(6.12%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Experience
Customer Engagement
Knowledge Management
Customer Support Services
Instant Messaging And Chat

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the customer-support-services category are ServiceNow Customer Service Management, Forethought, SAP Service Cloud. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs ServiceNow Customer Service Management Salesforce Service Cloud vs Forethought Salesforce Service Cloud vs SAP Service Cloud.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the customer-support-services?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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