Question 1

What are the different markets in which
        Zendesk and
        Zoho Desk compete against each other?

Accepted Answer

Zendesk and
        Zoho Desk compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management, Customer Engagement.

Question 2

How does the market share of
        Zendesk
        and Zoho Desk compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        Zoho Desk’s
        0.57%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Zoho Desk holds the
        26th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Zoho Desk in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        180,414 customers and
        Zoho Desk has
        7,296 customers in the
        Customer Experience
        segment. Zendesk has
        173118 more customers than
        Zoho Desk in this category.

Question 4

What are the countries in which
        Zendesk and
        Zoho Desk has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Zoho Desk has more customers in United States, India and United Kingdom.

Zendesk Vs Zoho Desk : In-Depth Comparison

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Comparing the customer bases of Zendesk and Zoho Desk

Comparing the market share of Zendesk and Zoho Desk

Compare Zendesk vs Zoho Desk customers by geography

Customer Movements for this month

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