Question 1

What are the different markets in which
        Zendesk and
        Pointillist compete against each other?

Accepted Answer

Zendesk and
        Pointillist compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Pointillist compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        Pointillist’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Pointillist holds the
        194th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Pointillist in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        180,414 customers and
        Pointillist has
        22 customers in the
        Customer Experience
        segment. Zendesk has
        180392 more customers than
        Pointillist in this category.

Question 4

What are the countries in which
        Zendesk and
        Pointillist has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Pointillist has more customers in United States, Canada and People's Republic of China.

Zendesk Vs Pointillist : In-Depth Comparison

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Comparing the customer bases of Zendesk and Pointillist

Comparing the market share of Zendesk and Pointillist

Compare Zendesk vs Pointillist customers by geography

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