Question 1

What are the different markets in which
        Zendesk and
        IBM Watson Customer Experience Analytics compete against each other?

Accepted Answer

Zendesk and
        IBM Watson Customer Experience Analytics compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and IBM Watson Customer Experience Analytics compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        IBM Watson Customer Experience Analytics’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        IBM Watson Customer Experience Analytics holds the
        209th spot.

Question 3

How many customers are acquired by
        Zendesk and
        IBM Watson Customer Experience Analytics in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        180,414 customers and
        IBM Watson Customer Experience Analytics has
        15 customers in the
        Customer Experience
        segment. Zendesk has
        180399 more customers than
        IBM Watson Customer Experience Analytics in this category.

Question 4

What are the countries in which
        Zendesk and
        IBM Watson Customer Experience Analytics has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
IBM Watson Customer Experience Analytics has more customers in United States, United Kingdom and Canada.

Zendesk Vs IBM Watson Customer Experience Analytics : In-Depth Comparison

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Comparing the customer bases of Zendesk and IBM Watson Customer Experience Analytics

Comparing the market share of Zendesk and IBM Watson Customer Experience Analytics

Compare Zendesk vs IBM Watson Customer Experience Analytics customers by geography

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