Question 1

What are the different markets in which
        Zendesk and
        SAS/ASSIST compete against each other?

Accepted Answer

Zendesk and
        SAS/ASSIST compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and SAS/ASSIST compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        SAS/ASSIST’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        SAS/ASSIST holds the
        155th spot.

Question 3

How many customers are acquired by
        Zendesk and
        SAS/ASSIST in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        180,414 customers and
        SAS/ASSIST has
        70 customers in the
        Customer Experience
        segment. Zendesk has
        180344 more customers than
        SAS/ASSIST in this category.

Question 4

What are the countries in which
        Zendesk and
        SAS/ASSIST has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
SAS/ASSIST has more customers in United States, United Kingdom and Singapore.

Zendesk Vs SAS/ASSIST : In-Depth Comparison

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Comparing the customer bases of Zendesk and SAS/ASSIST

Comparing the market share of Zendesk and SAS/ASSIST

Compare Zendesk vs SAS/ASSIST customers by geography

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