Question 1

What are the different markets in which
        Zendesk and
        Progress DXP compete against each other?

Accepted Answer

Zendesk and
        Progress DXP compete against each other in
        the Customer Experience, Contact Center, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Progress DXP compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        Progress DXP’s
        0.00%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Progress DXP holds the
        232nd spot.

Question 3

How many customers are acquired by
        Zendesk and
        Progress DXP in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        180,414 customers and
        Progress DXP has
        8 customers in the
        Customer Experience
        segment. Zendesk has
        180406 more customers than
        Progress DXP in this category.

Question 4

What are the countries in which
        Zendesk and
        Progress DXP has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Progress DXP has more customers in United States, Germany and Canada.

Zendesk Vs Progress DXP : In-Depth Comparison

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Comparing the customer bases of Zendesk and Progress DXP

Comparing the market share of Zendesk and Progress DXP

Compare Zendesk vs Progress DXP customers by geography

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