Question 1

What are the different markets in which
        Freshworks and
        Oracle CX compete against each other?

Accepted Answer

Freshworks and
        Oracle CX compete against each other in
        the Customer Experience, Contact Center, Customer Support Services, Knowledge Management, Project Collaboration.

Question 2

How does the market share of
        Freshworks
        and Oracle CX compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.25%
        market share in comparison to
        Oracle CX’s
        0.14%.
        Since it has a better market share coverage,
        Freshworks holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Oracle CX holds the
        47th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Oracle CX in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        41,343 customers and
        Oracle CX has
        1,747 customers in the
        Customer Experience
        segment. Freshworks has
        39596 more customers than
        Oracle CX in this category.

Question 4

What are the countries in which
        Freshworks and
        Oracle CX has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Oracle CX has more customers in United States, United Kingdom and Brazil.

Freshworks Vs Oracle CX : In-Depth Comparison

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Comparing the customer bases of Freshworks and Oracle CX

Comparing the market share of Freshworks and Oracle CX

Compare Freshworks vs Oracle CX customers by geography

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