Question 1

What are the different markets in which
        Freshworks and
        ITSM 365 compete against each other?

Accepted Answer

Freshworks and
        ITSM 365 compete against each other in
        the Customer Experience, Communication, Contact Center, Customer Support Services, Knowledge Management.

Question 2

How does the market share of
        Freshworks
        and ITSM 365 compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.25%
        market share in comparison to
        ITSM 365’s
        0.01%.
        Since it has a better market share coverage,
        Freshworks holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        ITSM 365 holds the
        127th spot.

Question 3

How many customers are acquired by
        Freshworks and
        ITSM 365 in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        41,343 customers and
        ITSM 365 has
        134 customers in the
        Customer Experience
        segment. Freshworks has
        41209 more customers than
        ITSM 365 in this category.

Question 4

What are the countries in which
        Freshworks and
        ITSM 365 has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
ITSM 365 has more customers in United States, United Kingdom and France.

Freshworks Vs ITSM 365 : In-Depth Comparison

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Comparing the customer bases of Freshworks and ITSM 365

Comparing the market share of Freshworks and ITSM 365

Compare Freshworks vs ITSM 365 customers by geography

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