Question 1

What are the different markets in which
        Zendesk and
        FiveStars compete against each other?

Accepted Answer

Zendesk and
        FiveStars compete against each other in
        the Customer Experience, Contact Center, Customer Loyalty, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and FiveStars compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        FiveStars’s
        0.01%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        FiveStars holds the
        124th spot.

Question 3

How many customers are acquired by
        Zendesk and
        FiveStars in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        180,414 customers and
        FiveStars has
        141 customers in the
        Customer Experience
        segment. Zendesk has
        180273 more customers than
        FiveStars in this category.

Question 4

What are the countries in which
        Zendesk and
        FiveStars has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
FiveStars has more customers in United States, Canada and South Africa.

Zendesk Vs FiveStars : In-Depth Comparison

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Comparing the customer bases of Zendesk and FiveStars

Comparing the market share of Zendesk and FiveStars

Compare Zendesk vs FiveStars customers by geography

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