Question 1

What are the different markets in which
        Zendesk and
        Bazaarvoice compete against each other?

Accepted Answer

Zendesk and
        Bazaarvoice compete against each other in
        the Customer Experience, Contact Center, Customer Loyalty, Instant Messaging And Chat, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Zendesk
        and Bazaarvoice compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        Bazaarvoice’s
        0.64%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Bazaarvoice holds the
        25th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Bazaarvoice in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        180,414 customers and
        Bazaarvoice has
        8,133 customers in the
        Customer Experience
        segment. Zendesk has
        172281 more customers than
        Bazaarvoice in this category.

Question 4

What are the countries in which
        Zendesk and
        Bazaarvoice has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Bazaarvoice has more customers in United States, United Kingdom and Canada.

Zendesk Vs Bazaarvoice : In-Depth Comparison

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Comparing the customer bases of Zendesk and Bazaarvoice

Comparing the market share of Zendesk and Bazaarvoice

Compare Zendesk vs Bazaarvoice customers by geography

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