Question 1

What are the different markets in which
        Zendesk and
        amoCRM compete against each other?

Accepted Answer

Zendesk and
        amoCRM compete against each other in
        the Customer Experience, Contact Center, Contact Management, Customer Communications Management, Customer Engagement.

Question 2

How does the market share of
        Zendesk
        and amoCRM compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Zendesk has a
        14.18%
        market share in comparison to
        amoCRM’s
        0.07%.
        Since it has a better market share coverage,
        Zendesk holds the
        1st
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        amoCRM holds the
        65th spot.

Question 3

How many customers are acquired by
        Zendesk and
        amoCRM in the
        Customer Experience segment?

Accepted Answer

Zendesk has
        180,414 customers and
        amoCRM has
        858 customers in the
        Customer Experience
        segment. Zendesk has
        179556 more customers than
        amoCRM in this category.

Question 4

What are the countries in which
        Zendesk and
        amoCRM has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
amoCRM has more customers in United States, Ukraine and Kazakhstan.

Zendesk Vs amoCRM : In-Depth Comparison

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Comparing the customer bases of Zendesk and amoCRM

Comparing the market share of Zendesk and amoCRM

Compare Zendesk vs amoCRM customers by geography

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