Question 1

What are the different markets in which
        Zoho Desk and
        Gainsight compete against each other?

Accepted Answer

Zoho Desk and
        Gainsight compete against each other in
        the Customer Engagement, Analytics, Big Data, Contact Center, Customer Experience.

Question 2

How does the market share of
        Zoho Desk
        and Gainsight compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Zoho Desk has a
        1.30%
        market share in comparison to
        Gainsight’s
        0.46%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        16th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Gainsight holds the
        26th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        Gainsight in the
        Customer Engagement segment?

Accepted Answer

Zoho Desk has
        7,296 customers and
        Gainsight has
        2,590 customers in the
        Customer Engagement
        segment. Zoho Desk has
        4706 more customers than
        Gainsight in this category.

Question 4

What are the countries in which
        Zoho Desk and
        Gainsight has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and United Kingdom.
Gainsight has more customers in United States, United Kingdom and Canada.

Zoho Desk Vs Gainsight : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and Gainsight

Comparing the market share of Zoho Desk and Gainsight

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