Question 1

What are the different markets in which
        Zoho Desk and
        Desk360 compete against each other?

Accepted Answer

Zoho Desk and
        Desk360 compete against each other in
        the Customer Engagement, Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Zoho Desk
        and Desk360 compare in the
        Customer Engagement market?

Accepted Answer

In the Customer Engagement market,
        Zoho Desk has a
        1.30%
        market share in comparison to
        Desk360’s
        0.01%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        16th
        spot in 6sense's Market Share Ranking Index for
        the Customer Engagement category, while
        Desk360 holds the
        108th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        Desk360 in the
        Customer Engagement segment?

Accepted Answer

Zoho Desk has
        7,296 customers and
        Desk360 has
        84 customers in the
        Customer Engagement
        segment. Zoho Desk has
        7212 more customers than
        Desk360 in this category.

Question 4

What are the countries in which
        Zoho Desk and
        Desk360 has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and United Kingdom.
Desk360 has more customers in Brazil, Turkey and United States.

Zoho Desk Vs Desk360 : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and Desk360

Comparing the market share of Zoho Desk and Desk360

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