Question 1

What are the different markets in which
        Zendesk and
        VICIdial compete against each other?

Accepted Answer

Zendesk and
        VICIdial compete against each other in
        the Contact Center, Cloud Business Telephony, Cloud Contact Center Software, Contact Management, Customer Experience.

Question 2

How does the market share of
        Zendesk
        and VICIdial compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        8.48%
        market share in comparison to
        VICIdial’s
        0.04%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        VICIdial holds the
        37th spot.

Question 3

How many customers are acquired by
        Zendesk and
        VICIdial in the
        Contact Center segment?

Accepted Answer

Zendesk has
        180,414 customers and
        VICIdial has
        827 customers in the
        Contact Center
        segment. Zendesk has
        179587 more customers than
        VICIdial in this category.

Question 4

What are the countries in which
        Zendesk and
        VICIdial has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
VICIdial has more customers in United States, India and Philippines.

Zendesk Vs VICIdial : In-Depth Comparison

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Comparing the customer bases of Zendesk and VICIdial

Comparing the market share of Zendesk and VICIdial

Compare Zendesk vs VICIdial customers by geography

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