Question 1

What are the different markets in which
        Salesforce Service Cloud and
        Toky compete against each other?

Accepted Answer

Salesforce Service Cloud and
        Toky compete against each other in
        the Contact Center, Cloud Business Telephony, Customer Engagement, Customer Experience, Customer Support Services.

Question 2

How does the market share of
        Salesforce Service Cloud
        and Toky compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Salesforce Service Cloud has a
        0.75%
        market share in comparison to
        Toky’s
        0.03%.
        Since it has a better market share coverage,
        Salesforce Service Cloud holds the
        5th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Toky holds the
        39th spot.

Question 3

How many customers are acquired by
        Salesforce Service Cloud and
        Toky in the
        Contact Center segment?

Accepted Answer

Salesforce Service Cloud has
        15,895 customers and
        Toky has
        739 customers in the
        Contact Center
        segment. Salesforce Service Cloud has
        15156 more customers than
        Toky in this category.

Question 4

What are the countries in which
        Salesforce Service Cloud and
        Toky has more customers?

Accepted Answer

Salesforce Service Cloud has more customers in United States, United Kingdom and India.
Toky has more customers in India, Czech Republic and United States.

Salesforce Service Cloud Vs Toky : In-Depth Comparison

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Comparing the customer bases of Salesforce Service Cloud and Toky

Comparing the market share of Salesforce Service Cloud and Toky

Compare Salesforce Service Cloud vs Toky customers by geography

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