Question 1

What are the different markets in which
        Freshworks and
        Livevox compete against each other?

Accepted Answer

Freshworks and
        Livevox compete against each other in
        the Contact Center, Customer Experience, Customer Support Services, Knowledge Management, Project Collaboration.

Question 2

How does the market share of
        Freshworks
        and Livevox compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        1.94%
        market share in comparison to
        Livevox’s
        0.02%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Livevox holds the
        51st spot.

Question 3

How many customers are acquired by
        Freshworks and
        Livevox in the
        Contact Center segment?

Accepted Answer

Freshworks has
        41,343 customers and
        Livevox has
        346 customers in the
        Contact Center
        segment. Freshworks has
        40997 more customers than
        Livevox in this category.

Question 4

What are the countries in which
        Freshworks and
        Livevox has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Livevox has more customers in United States, United Kingdom and India.

Freshworks Vs Livevox : In-Depth Comparison

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Comparing the customer bases of Freshworks and Livevox

Comparing the market share of Freshworks and Livevox

Compare Freshworks vs Livevox customers by geography

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