Question 1

What are the different markets in which
        Genesys and
        Desk.com Chat compete against each other?

Accepted Answer

Genesys and
        Desk.com Chat compete against each other in
        the Contact Center, Communication, Customer Experience, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Genesys
        and Desk.com Chat compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.53%
        market share in comparison to
        Desk.com Chat’s
        0.09%.
        Since it has a better market share coverage,
        Genesys holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Desk.com Chat holds the
        26th spot.

Question 3

How many customers are acquired by
        Genesys and
        Desk.com Chat in the
        Contact Center segment?

Accepted Answer

Genesys has
        11,246 customers and
        Desk.com Chat has
        1,828 customers in the
        Contact Center
        segment. Genesys has
        9418 more customers than
        Desk.com Chat in this category.

Question 4

What are the countries in which
        Genesys and
        Desk.com Chat has more customers?

Accepted Answer

Genesys has more customers in United States, United Kingdom and Australia.
Desk.com Chat has more customers in United States, United Kingdom and Canada.

Genesys Vs Desk.com Chat : In-Depth Comparison

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Comparing the customer bases of Genesys and Desk.com Chat

Comparing the market share of Genesys and Desk.com Chat

Compare Genesys vs Desk.com Chat customers by geography

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