Question 1

What are the different markets in which
        Genesys PureCloud and
        Kaltura compete against each other?

Accepted Answer

Genesys PureCloud and
        Kaltura compete against each other in
        the Communication, API-First CMS, Auto Dialer, Contact Center, Customer Engagement.

Question 2

How does the market share of
        Genesys PureCloud
        and Kaltura compare in the
        Communication market?

Accepted Answer

In the Communication market,
        Genesys PureCloud has a
        0.34%
        market share in comparison to
        Kaltura’s
        0.17%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        19th
        spot in 6sense's Market Share Ranking Index for
        the Communication category, while
        Kaltura holds the
        34th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Kaltura in the
        Communication segment?

Accepted Answer

Genesys PureCloud has
        10,554 customers and
        Kaltura has
        5,329 customers in the
        Communication
        segment. Genesys PureCloud has
        5225 more customers than
        Kaltura in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Kaltura has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and United Kingdom.
Kaltura has more customers in United States, United Kingdom and Denmark.

Genesys PureCloud Vs Kaltura : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Kaltura

Comparing the market share of Genesys PureCloud and Kaltura

Compare Genesys PureCloud vs Kaltura customers by geography

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