Question 1

What are the different markets in which
        VICIdial and
        Exotel compete against each other?

Accepted Answer

VICIdial and
        Exotel compete against each other in
        the Cloud Business Telephony, Cloud Contact Center Software, Contact Center, Contact Management, Live Chat.

Question 2

How does the market share of
        VICIdial
        and Exotel compare in the
        Cloud Business Telephony market?

Accepted Answer

In the Cloud Business Telephony market,
        VICIdial has a
        2.81%
        market share in comparison to
        Exotel’s
        1.45%.
        Since it has a better market share coverage,
        VICIdial holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Cloud Business Telephony category, while
        Exotel holds the
        14th spot.

Question 3

How many customers are acquired by
        VICIdial and
        Exotel in the
        Cloud Business Telephony segment?

Accepted Answer

VICIdial has
        827 customers and
        Exotel has
        427 customers in the
        Cloud Business Telephony
        segment. VICIdial has
        400 more customers than
        Exotel in this category.

Question 4

What are the countries in which
        VICIdial and
        Exotel has more customers?

Accepted Answer

VICIdial has more customers in United States, India and Philippines.
Exotel has more customers in India, United States and United Kingdom.

VICIdial Vs Exotel : In-Depth Comparison

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Comparing the customer bases of VICIdial and Exotel

Comparing the market share of VICIdial and Exotel

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